- Serve as the first point of contact for customer support across live chat, email, and phone
- Handle first-line support tickets, troubleshoot issues, and redirect or escalate cases to the Analyst or Medical team when they need clinical or technical expertise beyond first-line support
- Lead onboarding calls and demo walkthroughs for new customers, guiding them from signup to their first successful case
- Keep our CRM up to date and accurate as customer information changes
- Take a proactive approach to support, reaching out before a customer has to ask
- Run outreach and win-back campaigns to bring dormant accounts back into active use
- Help expand and maintain our Help Centre documentation so customers can self-serve common questions
Customer Success Representative (m/w/d)
Remote
Full-time
Permanent employee
36,000 - 39,000 € per year
Your mission
Your profile
- A proven track record in customer support or customer relationship roles, with working knowledge of modern support practices and tools
- Hands-on experience with live chat, help desk or ticketing tools, and CRM systems (Pipedrive experience is a plus)
- Fluent German and English, written and spoken; additional languages are a plus
- A strong understanding of what dental industry customers need day to day; direct dental industry experience is a plus, not a requirement
- Account management experience
- Highly organised, with strong attention to detail
- A friendly, polite, customer-focused communication style
- An analytical, critical thinker who takes ownership of a problem through to resolution rather than just passing it along
- A natural pull toward automation and efficiency: you look for ways to reduce repetitive work rather than just doing more of it
Why us?
- A chance to shape how Customer Success works at a growing dental AI company
- Direct exposure to the whole customer journey rather than a narrow slice of it
- A team that's actively investing in doing support and onboarding properly rather than treating it as an afterthought
- Permanent full-time position
- Remote work within the EU
- Competitive compensation, based on experience
About us
Work at DentalTwin
Shape the Future of Digital Dentistry with Us
At DentalTwin, we believe that innovation creates the greatest impact when it empowers people. That's why we develop intelligent AI solutions that help dentists, dental technicians, and practice teams work more efficiently, accurately, and confidently.
As a German tech company based in the Harz region, we combine cutting-edge artificial intelligence with more than 20 years of clinical expertise. Our unique cloud-based technology automates tooth reconstruction from intraoral scans, creating new possibilities for digital dentistry and transforming workflows across practices and laboratories worldwide.
Who We Are
DentalTwin brings together clinical expertise, technological excellence, and an entrepreneurial mindset. Our interdisciplinary team includes dentists, dental technicians, AI engineers, software developers, sales professionals, marketers, and business experts—all working toward one shared mission: making dentistry smarter, simpler, and more efficient.
We see artificial intelligence as a tool that supports professionals rather than replacing them. By automating repetitive tasks, we enable dental experts to focus on what matters most: delivering outstanding patient care and driving innovation.
Why Join DentalTwin?
Working at DentalTwin means becoming part of a company that is actively shaping the future of dentistry. We foster an environment where ownership, curiosity, and fresh ideas are encouraged. Flat hierarchies, fast decision-making, and close collaboration give every team member the opportunity to make a real impact.
Whether you're passionate about software development, artificial intelligence, sales, marketing, customer success, or digital dentistry, you'll contribute to solutions that are used internationally and help redefine the way dental professionals work.
Join the Dental Revolution
We are looking for talented people who are curious, proactive, and excited to challenge the status quo. If you're passionate about innovation, enjoy working in a collaborative environment, and want to help shape the future of digital dentistry, we'd love to hear from you.
Together, we're building technology that transforms dental practices and laboratories around the world—and creating the next chapter of innovation in digital healthcare.